Frequent Asked Questions
re:thebrand wants to make your buying experience as simple as possible. If you haven't found what you are looking for, please contact us here and a team member will get back to you within 48hrs.
Product Questions
What if a customer has a reaction to the product? We suggest doing a patch test first. If you have a reaction, stop use and let us know
Is the product vegan friendly? No, this is due to using beeswax and lanolin
Does the product contain gluten? No
How long will the product last? Depends on usage. If using every day, approx six weeks
What is the expiry date on the product? 2 years
Is the brand cruelty free? Yes
Are the fragrances natural or synthetic? All naturally derived
Shipping Questions
How much is shipping? Flat Rate of $9.95
Do you ship Internationally? Flat Rate of $25
What if I have entered the wrong address at checkout? Contact us ASAP at hello@rethebrand.com if your item has already been shipped out it is no longer re:thebrand responsibly to organise collection. We will do our best to help you through this process.
How many days does a return take to process? 10 days
Care Instructions
Keep out of direct sunlight or in hot environments. If left in a colder climate you may need to allow the beeswax and shea butter to melt into your lips longer than usual.